Frequently Asked Questions
Let us answer your questions! If you don't find your particular question here, contact us by email or phone at 800.568.3352.
A credit card number is required when making a reservation at Maingate Garden Inn. Your credit card will not be charged until you arrive and check into the hotel.
We recommend calling our property directly to report any special request. We accommodate any requests based on availability. Please call 888-390-9888 for details.
We recommend calling Platinum Transportation at 407-492-8888.
Yes, tickets to all major attractions are available at the concierge desk in our lobby.
Maingate Garden Inn offers free motorcoach transportation to Magic Kingdom® Park, Disney’s Animal Kingdom® Theme Park, Epcot®,Disney Hollywood Studios®, SeaWorld®, and Universal Orlando®. We offer a variety of morning departures and late afternoon/evening returns from all the parks. You will receive a copy of the current schedule/policies when you check in. For general questions, call 888-390-9888.
Because we are part of a real-time reservation network, room rates are constantly changing in accordance with availability. We recommend booking early to find the best rates. Once you find a rate you like it is a good idea to book right away.
Cancellations made within 24 hours of check-in date are subject to a penalty of the equivalent of first night room and tax. (For cancellation and change purposes, the check-in date is considered to be 12:01 a.m. PST of the day on which you are scheduled to check in.) In the case of multiple rooms booked, cancellation penalties apply to each room cancelled or changed.